IT Company

Rapid Growing IT Company Looking For Great People

Ntegra IT, a rapidly growing IT company providing a wide range of computer support, network services and IT Consulting in the Greater Hampton Roads area, is looking to add an Operations Support Specialist to our growing team. As a leading IT support company, our team of IT experts take corporate social responsibility seriously – and we do whatever it takes to make a long-lasting impact on our community, environment, and our clients’ businesses.

Job Description:

As an Operations Support specialist, you are expected to deliver fast, high-quality IT support to clients of Ntegra IT. This is a full time position offering competitive benefits. Training in our ticketing system and customer management platform will be provided. Potential candidates must have required certifications listed under Education/Certifications and meet the specifics under Requirements to be considered.


  • Resolving support tickets in a fast and professional manner
  • Understanding clients’ needs and applying appropriate solutions
  • Utilizing online resources and industry best practices to solve problems
  • Leading customers through software, hardware and network repairs via phone, email or chat
  • Monitoring support tickets and communicating the status of support tickets to clients
  • Identifying and escalating issues to higher level support
  • Updating knowledge-based wiki with changes, instructions and documented efforts
  • Traveling local within Hampton Roads and working onsite with clients’ computers and networks
  • Working computer setups, server deployments and various projects as directed


  • Some college preferred
  • A+ Certification required
  • Net + Certification required 


  • Must exercise a high standard of customer care
  • Should be self-motivated, goal oriented and quality driven
  • Must be comfortable working independently and as a team with little to no supervision
  • Have excellent written and spoken communication skills
  • Be flexible with schedule to work after hours and weekends
  • Have positive attitude; be a fast learner and problem solver with incredible attention to detail
  • Be able to organize and manage multiple priorities and projects
  • Successfully pass a background check and drug screening
  • Must have valid Virginia Driver’s License, good driving record and must be insurable
  • Be able to distinguish colors.
  • Be able to lift up to 40lbs, be comfortable with heights and be able to climb a ladder.
  • Knowledge of ConnectWise and LabTech Software a plus, but not required.
Steve West

Steve West

Ntegra IT is devoted to providing reliable Computer Support to businesses that want to improve productivity and profitability. We deliver custom designed Network Services that better map to your business, so you can stop worrying about your technology and get back to achieving your business goals.