Businessman at office on the phone with headset

Having Trouble Using FaceTime on Your Apple Device? There’s a Simple Solution for That! 

FacetimeOn April 16th, 2014, Apple’s FaceTime, one of the most popular applications used to make video and audio calls, stopped working for those running iOS 6 or older. At the time, most people assumed a routine system outage was occurring, however, the issue results from a bug that led to an expired device certificate.

The expired certificate blocks devices running older versions of iOS from accessing the application. If you’re running iOS 6 or older, it’s critical to update to iOS 7 to continue using FaceTime.

While the bug also impacted users running older versions of OS X, Apple offered updates to resolve the issue on FaceTime without upgrading the operating system. But when it comes to iOS 6, Apple appears to be pushing users to upgrade to iOS 7. According to Apple, iOS users tend to lean towards iOS 7, however, a small percentage of iOS users are running iOS 6. In fact, here’s the statistics:

  • 87% of iOS users are running iOS 7.
  • 11% of iOS users are running iOS 6.

And while a few devices are unable to upgrade to iOS 7, including the fourth-gen iPod Touch, Apple will likely issue a software update to allow FaceTime calls for those devices. This is because the majority of users prefer FaceTime compared to other alternatives, such as Skype, due to the ease of use and familiarity.

If you’re not fond of iOS 7’s user interface, it’s up to you to determine whether FaceTime is worth the upgrade or not; however, if you want to enjoy using various features on your device, it’s important to stay up-to-date with recent versions of iOS.

To learn more about FaceTime, give us a call or send us an email. We can help you stay up to date on the latest information regarding your favorite applications.

Steve West

Steve West

Ntegra IT is devoted to providing reliable Computer Support to businesses that want to improve productivity and profitability. We deliver custom designed Network Services that better map to your business, so you can stop worrying about your technology and get back to achieving your business goals.